These Terms and Conditions ("Terms") govern the provision of professional services and products by WorkWise HR Solutions LLC, doing business as WorkWise ("Consultant," "we," "us," or "our"), to the client identified in an associated Statement of Work, Proposal, Service Agreement, or digital checkout ("Client," "you," or "your").
WorkWise HR Solutions LLC provides strategic human capital services and specialized HR products, including but not limited to:
Independent Contractor: Consultant is an independent contractor. Nothing in these Terms creates an employer-employee, partnership, or joint venture relationship.
Not Legal, Medical, Tax, or Accounting Advice: While our services operate at the intersection of Public Health and Human Resources, our advice is strategic and consultative. We do not provide legal, medical, tax, or accounting services. Client is advised to consult with the appropriate licensed professionals (e.g., legal counsel, medical professionals, or CPAs/tax advisors) for specific compliance, health, or financial matters.
Compliance Disclaimer: Compliance-related information is for educational purposes only. Verify all deadlines and requirements with official sources (IRS, DOL, SSA) and consult qualified professionals. You are responsible for compliance. WorkWise HR is not liable for missed deadlines or penalties.
Consultant IP: All methodologies, frameworks, diagnostics, workshop content, and digital products remain the sole property of WorkWise HR Solutions LLC — including the SIP (Stability-Intervention-Prevention) methodology and the Stability Index scoring methodology.
Client License: Upon full payment, Client is granted a non-exclusive, non-transferable license to use the final deliverables (e.g., handbooks, reports, calendars) for internal business purposes only.
Restrictions: Client may not resell, publish, or distribute Consultant's proprietary frameworks, scoring methodologies, calendars, or training materials to third parties without express written consent.
Payment Upon Booking: For specific consultations and digital products, full payment is required at the time of booking or purchase.
Deposits: For project-based work, a 50% non-refundable deposit is required to commence work.
Late Fees: Payments overdue by more than 30 days are subject to a late fee of 1.5% per month.
HR On Call Payment Options: The As-Needed plan is billed monthly with no minimum commitment. The Essential and Plus plans require a 6-month minimum commitment, billed in full at sign-up.
Stability Index Add-On: When added to an HR On Call plan, billed monthly alongside that plan (up to 10 stay/exit interviews per month included, with a per-interview fee for additional interviews). As a standalone service, billed monthly with a set monthly minimum.
Coaching Payment Options: Single Sessions are billed per session. Monthly and Intensive Coaching require a 3-month minimum commitment, billed monthly. Leadership & Organizational Coaching is scoped and quoted individually, and billed as a project or retainer per the signed agreement.
To maintain the intentionality of our work, we adhere to the following:
Consultation Refunds: Refunds for pre-paid consultations are permitted only if requested at least 24 hours prior to the scheduled session. All eligible refunds will be issued minus any applicable third-party processing fees (e.g., Stripe, PayPal, or bank fees).
Late Cancellations: Sessions cancelled or rescheduled with less than 24 hours' notice are non-refundable and will be billed at the full rate.
Digital Products: Due to the intellectual nature of digital resources (handbooks, calendars, templates, etc.), all sales of downloadable products are final and non-refundable once access is granted.
Workshops & Training: Cancellations made within 14 days of a scheduled event (including Mental Health First Aid Training) are subject to a fee of 50% of the total price.
HR On Call Termination (As-Needed): The As-Needed plan is billed monthly on the client's original sign-up date. Clients may cancel at any time; upon cancellation, no further charges will be applied. Payments already made for the current billing period are non-refundable and access continues through the end of that period.
HR On Call Termination (Essential / Plus): The Essential and Plus plans require a 6-month minimum commitment, billed in full at sign-up. These payments are non-refundable and non-cancelable once submitted, regardless of usage during the term.
Stability Index Termination: When bundled with an HR On Call plan, the Stability Index add-on follows that plan's billing cycle and commitment term. As a standalone service, it is billed monthly with no minimum commitment; clients may cancel at any time, effective at the end of the current billing period.
Coaching Termination (Monthly / Intensive): Monthly and Intensive Coaching plans require a 3-month minimum commitment, billed monthly and non-refundable once submitted. Sessions may be rescheduled with at least 24 hours' notice; late cancellations are billed at the full session rate.
Both parties agree to protect all non-public information disclosed during the engagement, including trade secrets, employee data, and proprietary business processes.
To the maximum extent permitted by law, WorkWise HR Solutions LLC's total liability shall not exceed the total amount of fees paid by the Client for the specific service or product giving rise to the claim.
Any disputes arising from these Terms will be governed by the laws of the State of Indiana. The parties agree to attempt good-faith mediation before pursuing litigation.
By booking a consultation, purchasing a product, or signing a Statement of Work or Agreement with WorkWise HR Solutions LLC, the Client acknowledges they have read, understood, and agreed to be bound by these Terms and Conditions.